wla Platform Privacy Notice

This page describes what we collect when you use wla and how we keep that data protected. We collect personal information only when necessary to operate our platform, process your transactions, and comply with applicable law. We do not sell your data to advertisers or data brokers. We do not share your information with third parties except as required by law or to process your account activity.

Our privacy practices reflect our commitment to transparency. We explain what data we collect, how long we retain it, and what rights you have. If you have questions about our privacy practices, contact our support team and we will clarify. We update this notice periodically; we notify users of material changes via email or in-app notice.

By using wla, you consent to the data practices described in this notice.

What Data We Collect on wla

We collect the following information when you use wla:

Account information: Email address, password, and account creation date.
Identity information: National ID number, full name, date of birth, and proof of address (collected during account verification).
Payment information: Payment method (wallet or bank account), transaction history, and deposit/withdrawal amounts.
Activity information: Bets placed, games played, account balance, and login history.
Device information: Device type (Android or iOS), app version, IP address, and browser type.
Communication: Support tickets, emails, and in-app messages.

We collect this information to operate wla, process your transactions, verify your identity, prevent fraud, and comply with applicable law. We do not collect information beyond what is necessary for these purposes.

Data collection is minimal and purposeful

We collect only the information needed to operate wla and process your account. We do not collect browsing history, location data, or other sensitive information beyond what you provide directly.

How We Use Your Data on wla

We use your data for the following purposes:

Account management: Creating and maintaining your account, processing deposits and withdrawals, and managing your balance.
Verification: Verifying your identity to comply with anti-money-laundering and know-your-customer regulations.
Fraud prevention: Detecting and preventing fraudulent activity, duplicate accounts, and unauthorized access.
Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
Legal compliance: Complying with applicable law, court orders, and regulatory requests.
Communication: Sending account notifications, support responses, and promotional offers (you can opt out of promotional emails via your account settings).

We do not use your data for purposes beyond those listed above. We do not sell your data to advertisers, data brokers, or other third parties.

Third-Party Processors and Data Sharing on wla

We use third-party service providers to operate wla. These processors include payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and customer support platforms. We share only the information necessary for these providers to perform their services. For example, payment providers receive your payment method and transaction amount, but not your national ID or full account history.

We require all third-party processors to maintain confidentiality and use your data only for the purposes we specify. We do not authorize them to use your data for their own marketing or other purposes. Our servers may sit outside your jurisdiction; by using wla, you consent to your data being processed outside Indonesia if necessary for platform operation.

International data transfer: Our infrastructure may involve servers in multiple countries. We apply standard security practices to protect your data during transfer and storage.

Data Retention and Deletion on wla

We retain your account information for as long as your account is active. If you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations and to resolve any outstanding disputes. After five years, we delete your data unless we are required by law to retain it longer.

You may request deletion of your account and associated data by contacting support. We will process your request within 30 days, subject to legal retention requirements. If you have an outstanding balance or unresolved dispute, we may retain your data until the matter is resolved.

Your Rights Regarding Your Data on wla

You have the following rights regarding your data:

Access: You may request a copy of all data we hold about you. We will provide this within 30 days.
Correction: You may request that we correct inaccurate data. Contact support with the details you wish to update.
Deletion: You may request deletion of your account and data, subject to legal retention requirements.
Opt-out: You may opt out of promotional emails via your account settings.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days. If we cannot fulfill your request, we will explain why.

Cookies and Tracking on wla

We use cookies to maintain your login session and remember your preferences. Cookies are small files stored on your device that allow us to recognize you when you return to wla. You can disable cookies in your browser settings, but this may affect your ability to use wla.

We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties. Our mobile app does not use cookies; instead, it uses secure tokens to maintain your session.

Security Practices on wla

We apply industry-standard security practices to protect your data. Your password is encrypted and stored securely. Your payment information is encrypted during transmission and storage. We use firewalls, access controls, and regular security audits to prevent unauthorized access.

We cannot guarantee absolute protection against all threats. If you believe your account has been compromised, contact us immediately and we will secure it. We will notify you of any data breach that affects your account within a reasonable timeframe.

Contact Us About Privacy on wla

If you have questions about our privacy practices, contact our support team via in-app chat, email, or contact form. We respond in English during standard business hours. We will address your privacy concerns within 30 days.

If you believe we have violated your privacy rights or applicable law, you may file a complaint with the relevant data protection authority in your jurisdiction. We will cooperate with any official investigation.

Changes to This Privacy Notice on wla

We may update this notice at any time. We notify users of material changes via email or in-app notice. Your continued use of wla after a change constitutes acceptance of the updated notice. If you do not accept a change, you may close your account.

Summary: Your Privacy on wla

We collect personal information only when necessary to operate wla, process your transactions, and comply with applicable law. We do not sell your data to third parties. We use industry-standard security practices to protect your information. You have the right to access, correct, and delete your data, subject to legal retention requirements.

Our privacy practices reflect our commitment to transparency and user protection. Whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is treated with the same care and security. If you have questions about how we handle your information, contact our support team. We are here to clarify our practices and address your concerns.